发货退货

Deliveries
We can ship to anywhere on local address which can receives regular postal services. For oversea delivery, we will advise the total shipping charges according to actual parcel weight. We do not responsible for any custom taxes and duty. Please check with your local custom officer before place order.

Delivery Methods
A. We use Skynet and/or Pos Laju as our appointed courier company for all the deliveries within Malaysia. Please note that we do not deliver to P.O. Boxes and hotels and make sure the delivery address have someone to receiving the goods. Below is the summary of shipping rates per order:

Shipping Fee:
RM6 (WEST MALAYSIA)?
RM12 (EAST MALAYSIA)

Delivery Time: 2 ~ 3 Working Days

FREE SHIPPING CONDITIONS:
** Free shipping offer for West Malaysia delivery must order above RM88.
** Free shipping offer for East Malaysia delivery must order above RM200.
** Free shipping limited for parcel weight up to 2kg for West Malaysia delivery and up to 1kg for East Malaysia delivery. Overweight parcel need to topup additional postage.
** Free shipping offer for delivery within Malaysia address only.
** Wholesales customer not entitled free shipping offer.

These are estimated delivery times only and we cannot be responsible for any delays due to specific reason from the shipping company. Please contact related courier company with provided tracking number to check the delivery status if you not receive your parcel after the estimate delivery time. Please be informed that delivery time frame is out of our control.

Delivery times may vary, particularly during Christmas, Chinese New Year, and other public holiday periods. Although mybeauty88.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.

Orders received between Monday to Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and Public Holidays are usually processed by the end of the day following the next business day.

You may check your order status in
"
my account".

* Please note that this is only a rough guide. Delivery times will depend on the postal services in your area. All the orders will only process upon full payment received.

Delivery notification
After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. An e-mail will also be sent to you when your order has been delivered. If you do not receive the delivery notification email, you also can log in "My Account" anytime to check the status of order.

Return items
MyBeauty88.com provide 100% return warranty and money back guarantee when you purchase from us. All products are checked for quality before delivery. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition. However, we will exchange and refund based on the following terms and conditions:

a)Wrong item delivered, defected item, quality problem, change of mind or not satisfied
b)Claims for exchange or refund must be made within one week of delivery
c)Please make sure the item is not being used and returned goods must be in original condition (not worn) with complete labels and tags. Any used, scratches or damages caused by customers careless will not be accepted.?
d) Products under handphone and accessories is not returnable or exchangeable.
e)All refund will not in cash basis. We will refund the cash balance to your account which allows you to make amount deduction in your next order.
f)Unless it is our mistake for sending wrong item to you, for other reasons customers will responsible to pay return postage to resend back the item to us. ?

You must
contact Us?to informed before return the items to us. Otherwise we would not entertained those return without notification. Please note about we are not accept any return and exchange once the packing being open.?

Non-returnable items
We are sorry, we DO NOT ACCEPT returns of certain products, including:
* Any product that is returned more than 7 days after receipt.
* Any product that has been opened or used (taken out of its plastic packing).
* Any product that is not in its original condition, is damaged, or is missing parts.
* Any free gift product and samples.
* In the event of dispute, mybeauty88.com decision shall be final and conclusive.?

Refund policy
Please note that before providing a refund for any returned product we will first verify its condition. All non-returnable items will neither receive refund nor return to you. We will refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.?

Exchange and Return policy
Should this happen please return the damaged or wrong products by simply follow our Return Procedures. We do offer exchanges only if you received a damaged or incorrect product. The return delivery fee will also be refunded by offering you a credit off your next purchase to cover this reimbursement. Only in case the product was sold out, we will refund the value of product.?

Refund timeline policy
You must return the damaged or wrong products with original packing within one week. Please note that we do not process your refund until we receive the return item or wrong item. We will notify you via email of your refund once we have received and processed the returned product. We will process the refund and bank in to your account within a week after receiving your return. Please note that return postage will only refunded by offering you a credit back in your account for next purchase.

Return procedures
You can pack and send your return to us in just a few simple steps:
1. Click Contact us.
2. Provide us with your Order Number. Indicate returned products and the reason for your return in the content box area.
3. Pack the returned products along with our acknowledgement email securely in a package that we can expedite your request. Customers shall bear full responsibility in making sure the items mailed back are packed securely and sealed properly.
4. Send the returning items to our address as stated in our acknowledgement email.
5. All return delivery fee must be prepaid. We cannot accept COD returns.?

PLEASE NOTE:
We would recommend customer to use traceable courier service when returning the items. We will not responsible for lost mails in connection to such returns and/or exchange.

Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original delivery fee, handling fee and 20% of the value of products as re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our web site.

Parcel Loss, Damage and/or parcel not receive
We do not responsible for any losses and damages of parcel once the parcel pass to the courier company for delivery. Please make sure the delivery address provided is correct and check contents before acknowledge receipt. In case any losses parcel happen, we will provide the air way bill copy as a proof of delivery, and you may proceed to claim the losses with the related courier company.?

Your consent
By using our site, you consent to our Shipping & Refund Policy.

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